As an established leading provider of ultrasound repair and retail services, Advanced Ultrasound Systems continues to make investments in their field service team to ensure the technicians used for repairs are among the best in the industry. By monitoring changing industry technologies and working directly with well-known ultrasound manufacturers for training, AUS field service engineers can provide excellent service whenever and wherever it may be needed.
Since the formation of Advanced Ultrasound Systems in 2001 as an OEM repair provider and dealer to dealer business for ultrasound systems, our team has maintained an emphasis on complete care to ensure clinics and healthcare facilities nationwide have the resources and products needed to successfully enhance patient outcomes. Through a white-glove approach to service, AUS provides service repairs down to a component level and supply retail ultrasound systems from the leading manufacturers. AUS not only understands clinical needs but can easily adapt to the needs of ultrasound customers to provide a plug-and-play and reliable experience.
Defining the Standard
Advanced Ultrasound Systems has defined the standard of how ultrasound repairs should be completed since the beginning. Through on-site, virtual or remote applications, clinics and healthcare facilities can leverage the skills of our expert field service engineers to maintain their existing systems. As an ISO 13485 certified organization, Advanced Ultrasound Systems adheres to strict quality standards for medical device companies and has worked to implement processes and documented requirements required to achieve customer satisfaction.
Parts
Working with Advanced Ultrasound Systems for your parts means that you will receive a part tested by our highly trained staff and receive help determining part compatibility with the unique systems or configuration used inside of your clinic or healthcare facility. Our team’s goal is to ensure that you have a great, working compatible part delivered on day one. Parts may be repaired or refurbished and have been fully tested in a system following the manufacturer’s procedures paired with our industry leading full warranty.
Probes
Each probe provided by Advanced Ultrasound Systems has been tested on an ultrasound system in our shop before shipment to ensure it is ready for use on patients when it is installed. This white glove approach helps ensure that clinicians and ultrasound technicians do not need to worry about whether or not they are receiving the best possible diagnostic image for patients. If any problems do occur, our customers can rest easy knowing a loaner is on the way and can continue to focus on providing the best patient care possible.
Systems
Finding the right ultrasound system for a certain modality or healthcare setting can often be a challenge; however, it does not have to be when they rely on the expertise and knowledge of Advanced Ultrasound Systems’ sales staff. As a multi-vendor provider, AUS carries complete ultrasound systems for a wide range of brands including Mindray, Philips, GE and Siemens. No matter what ultrasound systems may be needed to better serve the patients at a medical practice or healthcare facility, our sales team can help not only find the best fit possible but can also explain financing or leasing options that may be available.
Service
When service or repairs our needed, our clients can rest easy knowing that the technician showing up to work on their ultrasound system is not a CT or MR Biomed. Advanced Ultrasound Systems takes pride in only sending trained ultrasound specialists that have years of multivendor experience – each technician has a minimum of two-years’ experience. Your technician is guaranteed to know the quirks and nuances of your system to get it back up and running today then provide preventative maintenance to ensure it continues to run into the future.